Compare
Jortty and Norton Genie
Genie is Norton’s AI assistant for scams, part of Norton’s paid security plans. Jortty protects you from scams too, and then helps with the rest of your tech.
Real Jortty in a web browser, checking a text that claims to be from Medicare. Recorded on our test system; the waiting is sped up.
Side by side
What each one does today.
Both check a message you are not sure about. Norton is a full security suite; Jortty is tech help with scam protection built in.
| Feature | Jortty | Norton Genie |
|---|---|---|
| What it is | AI tech helpProtects you from scams and helps with your phone, computer and everyday online jobs. | Norton’s AI scam assistantChecks texts, emails, links and pictures for scams, and answers general online safety questions and questions about Norton products. |
| Price | Free planPremium is $20 a month after a 7-day free trial. Elite is $50 a month. | Part of Norton’s paid plansIncluded with Norton AntiVirus Plus, Norton Mobile Security and Norton 360, which are yearly subscriptions. Norton’s page for the old free Genie app now leads to these plans. |
| Where you use it | Any web browserAt jortty.com on a computer, tablet or phone. Shield works in Chrome, Edge and Firefox. Apps for iPhone, iPad, Android, Mac and Windows are coming soon. | Norton’s apps, and inside ChatGPTOn computers and phones through Norton’s apps. Since March 2026 there is also a Norton app inside ChatGPT. |
| Check a message you are unsure of | YesPaste it or send a photo in the chat, or forward an email to scam@jortty.com. | YesShare the email, text, link or picture with Genie and it explains why it may be risky. |
| Checks your inbox automatically | YesConnect Gmail, Outlook, Yahoo or iCloud for automatic checks. Read-only: Jortty never moves, sends or deletes mail. | On some plansNorton Safe Email flags suspicious mail for up to 5 addresses, on Norton 360 plans that include Scam Protection Pro. |
| Warns you on dangerous websites | YesShield, a free browser extension for Chrome, Edge and Firefox. | YesNorton Safe Web, in Norton’s plans. |
| Scam texts and calls on your phone | Check on requestPaste a text or send a screenshot to Jortty. Jortty does not filter your texts or block calls. | Yes, in Norton’s plansSafe SMS checks texts. Safe Call blocks or labels scam calls on Scam Protection Pro. |
| Antivirus and VPN | NoJortty is not antivirus software. | YesNorton’s plans include antivirus; Norton 360 plans add a VPN. |
| Help with your phone, computer and apps | YesPhones, computers, apps and settings, explained step by step, by message or by voice. | NoGenie answers online safety questions and questions about Norton products. |
| Letters, documents and guides | Yes, on Premium and EliteLetters, lists, Word, Excel and PDF files, and illustrated guides. | No |
| Local tech help | YesTechConnect finds real local tech help near you. You choose who to call. | No |
| Live classes | YesFree live group classes, starting late January 2027. Replays on Premium and Elite. | No |
| Books or pays for you | NoJortty finds the right page and option. You do the booking, buying and paying. | No |
When Norton may suit you better
If you want antivirus for your computer, a VPN, and scam calls blocked on your phone, Norton’s plans cover things Jortty does not do. Jortty is for people who want scam protection plus someone patient to ask about everything else. Plenty of people use both.Facts about Norton Genie were checked on 14 November 2026 from these pages: Norton AI Scam Protection plans · Norton Safe Email support article · Gen Digital: Norton Genie in ChatGPT. Products change; if something here is out of date, tell us at hello@jortty.com and we will fix it.
Scam protection
Four ways Jortty protects you from scams.
Check one message when you are unsure, or let Jortty keep an eye on your inbox for you. Every scam check is just as careful on every plan, including Free.
Shield and Navigator
Stopped before you type a thing.
Shield is a free browser extension that warns you when a page looks dangerous. Navigator, on Premium and Elite, sees the page you are on and tells you where to click, step by step.
- Shield works on every plan
- Chrome, Edge and Firefox today; Safari is coming
- Jortty never types passwords or card numbers for you
Everyday tech help
Then help with the rest of your tech.
Ask about the printer that says offline, a setting you cannot find or a trip you are planning. Type it or just talk. Jortty explains in plain words and stays with you until it is done.
- Help with phones, computers, tablets and apps
- Looks things up on the live web, like real flights and prices
- Brings you the exact page; you do the booking and paying
Local help, letters and guides
When you need hands, or a letter written.
Some jobs need a person in the room. Jortty finds real local tech help near you, and you choose who to call. On Premium and Elite it also writes letters and makes step-by-step guides you can print.
- Local tech help near your ZIP code
- Letters and lists as Word, Excel or PDF files
- Everything is saved in your Library
Free live workshops
Learn with real people.
Friendly live classes on your computer, free for everyone with a Jortty account. They start in late January 2027. Premium and Elite also get the replays.
Questions people ask
Is Norton Genie free?
Does Norton check my email inbox?
Does Jortty read or change my email?
Should I replace Norton with Jortty?
Can Jortty help with things that are not scams?
Does Jortty book or buy things for me?
Start free.
Free forever, or Premium at $20 a month after a 7-day free trial. Every check is just as careful on every plan; Premium and Elite add automatic inbox watching.
Screens are real Jortty, recorded on our test system with a demo account. Shield and Navigator are shown on example pages.