Privacy Policy

The short version

We collect what we need to help you: your account, what you ask Jortty, and, if you choose, your email and browsing checks.
We use trusted AI providers to answer and create. They process your request to answer it and do not use it to advertise to you.
We do not sell your data and we do not show ads.
Connected inbox checks are read-only. Email content is deleted after 7 days.
You can download your data, and deleting your account in Settings deletes your data right away.

Who we are

JORTTY, INC., 1016 Clare Ave, Suite 5, West Palm Beach, FL 33401 ("Jortty", "we", "us") runs the Jortty website, web app, iPhone app and browser extensions. Contact us at hello@jortty.com.

What this policy covers

This policy covers jortty.com, the Jortty app at dashboard.jortty.com, the Jortty iPhone app, Jortty Shield and Navigator for Chrome, Edge and Firefox, emails we send, and our live workshops.

What we collect

Your account

Your name, email address and password (stored only as a secure hash), or your Google or Apple sign-in. Optionally your phone number, address and ZIP code if you add them, for example to find local tech help. Basic device information such as device type, operating system and the approximate location of your internet address, to keep your account secure.

What you ask and share

Your chats with Jortty, photos and files you upload, and things Jortty makes for you, like cards, pictures and documents. Jortty can remember helpful details about you to give better answers. You can view and clear that memory in Settings.

Voice

When you talk with Jortty, your voice is processed by our voice provider to understand and answer you. We save the written transcript in your chat. Jortty does not store recordings of your voice.

Email scam checks

If you connect an email account, Jortty gets read-only access (Gmail: read-only; Microsoft: read mail; other providers through an app password you create, which we store encrypted). Jortty checks new messages for scams. It never moves, sends or deletes your email. If you forward a message to scam@jortty.com, we receive that message. We keep the email content, including attachments, for 7 days and then delete it. We keep the result of each check (sender, subject, verdict and explanation) so you can see your history, and you can delete any check.

Jortty Shield and Navigator

To check a page for scams, Shield sends the page address, its title, some of its visible text and links, signals such as whether it has a password box, and a screenshot of the visible page to our servers. It never reads what you type into a page. When you ask Navigator for help, it sends your question, the page text and a screenshot. Shield records anonymous usage events, such as how many pages it checked, with a scrambled form of the site name.

Care Circle and family plans

If you invite family members, we store their names and email addresses to send them the notes you chose. If you join a family plan, the plan owner can see your membership and shared credit use, not your chats.

Workshops

Your registrations, attendance and ratings. Workshops are recorded, and recordings are published as unlisted videos for replays.

Payments

Payments are handled by Stripe, or by Apple if you subscribe in the iPhone app. We keep your subscription status and the payment processor’s reference numbers. We never see or store your full card number.

Usage and website analytics

With your consent (“Help improve Jortty” in Settings, under Privacy & data), we use analytics tools to understand how people use Jortty and improve it, including session recordings that show how you move through the app, such as clicks and scrolling, with your messages, email results, files and anything you type hidden. We also keep a record of the work Jortty does for your account (for example which AI service answered and how long a voice call lasted) to run your credits and our costs.

How we use your data

To answer your questions, guide you and make the things you ask for.
To check email, messages and pages for scams and alert you, and your Care Circle if you set one up.
To run your account, credits, subscription, family plan and workshops.
To keep Jortty secure and prevent fraud and abuse.
To improve Jortty, including reviewing problems people report.
To send you service emails, such as receipts, trial reminders and alerts. Marketing emails only if you agree, and you can unsubscribe any time.

AI providers

Jortty uses third-party AI services to understand you and to answer, check and create. When you use a feature, the content needed for it (for example your question, a photo, an email being checked or a page screenshot) is sent to the provider that powers that feature. These providers process it to return a result, under agreements that do not allow them to use it for advertising. We tell you which providers we use below, and we ask for your agreement in the app before using these features.

Anthropic (Claude): answers in chat and voice.
OpenAI: email and message scam checks, Shield page checks, backup answers and live transcription.
ElevenLabs: voice conversations.
Google (Gemini): illustrated guides.
Higgsfield: bringing photos to life.

We share data only with service providers that help us run Jortty, only what they need, and never for their own advertising:

Hosting and storage: Amazon Web Services (servers, file storage, email sending, Shield services), MongoDB (database), Cloudflare (website, network and a secure browser Jortty uses to read websites).
Safety lookups: Google Safe Browsing and Web Risk, VirusTotal and domain registration and certificate records, which receive web addresses or domains being checked.
Search: Brave Search, which receives search terms with personal details removed.
Sign-in and email: Google and Apple sign-in, Google Gmail API and Microsoft Graph for connected inboxes, Google reCAPTCHA, SendGrid and Amazon SES for email.
Places: Google Maps and OpenStreetMap, which receive a place you type when you look for local help, and IP location services that estimate your country from your internet address.
Payments: Stripe and Apple.
Workshops: Zoom for live classes and YouTube for unlisted replays.
Analytics (with your consent): Google Analytics, Mixpanel and Hotjar.
Text messages: Twilio, only if you use a text-messaging feature.

We may also share data if the law requires it, to protect people from harm, or as part of a merger or sale of our business, with notice to you.

What we do not do

We do not sell or rent your personal information.
We do not show ads or use your data for advertising.
We do not track you across other companies’ apps and websites.
We do not move, send or delete your email.
We never ask for your passwords in a chat.

Google user data

Jortty’s use and transfer of information received from Google APIs, including Gmail, adheres to the Google API Services User Data Policy, including the Limited Use requirements. Gmail data is used only to check your mail for scams and show you the results, is not used for advertising, is not transferred except as needed to provide this feature or as required by law, and is not read by people except with your permission, for security, or as required by law.

Jortty Shield’s use of information follows the Chrome Web Store User Data Policy, including the Limited Use requirements.

Text messaging (SMS)

If Jortty offers you a text-messaging feature, we collect your mobile number and your consent only to provide it. No mobile information is shared with third parties or affiliates for marketing or promotional purposes, and text-messaging opt-in and consent data is not shared with any third parties. Message and data rates may apply. Reply STOP to opt out and HELP for help.

How long we keep data

Account information: while your account is open.
Chats, uploads and things Jortty made: while your account is open, unless you delete them.
Email content from scam checks: 7 days, then deleted. Check results: while your account is open, unless you delete them.
Payment records: kept by Stripe or Apple as the law requires.
When you delete your account we delete your personal data right away. We keep only a scrambled, one-way form of your email address and the deletion date for 12 months, used only so that a new account with the same address within that time does not get free starting credits, bonuses or a free trial again. Payment records stay with Stripe or Apple as the law requires. We also keep totals of our AI costs with your name and account removed.

Your choices and rights

Download your data: in Settings, under Privacy & data.
Delete your account: in Settings, choose Delete my account. It happens right away and cannot be undone: you are signed out everywhere, connected inboxes are disconnected, your plan is cancelled and your data is deleted. If you pay through Apple, cancel in your iPhone’s subscription settings too.
Memory: view and clear what Jortty remembers in Settings, under Privacy & data.
Connected inboxes: pause scanning or disconnect any time in Protect.
Analytics: turn “Help improve Jortty” on or off in Settings, under Privacy & data.

Depending on where you live, you may have rights to access, correct, delete or port your data and to object to certain uses. California residents have the right to know, delete, correct and opt out of sale or sharing (we do not sell or share personal information for advertising). To make a request, email hello@jortty.com. We will not treat you differently for using your rights.

Children

Jortty is not for children under 13, and we do not knowingly collect their personal information. If you believe a child under 13 has given us information, contact hello@jortty.com and we will delete it.

Where we operate

Jortty is offered in the United States and Canada, and we store and process data in the United States.

Security

We protect data with encryption in transit, encryption of sensitive items such as mailbox passwords and access tokens, limited staff access and security monitoring. No system is perfectly secure, so please use a strong password and keep your devices updated.

Cookies and analytics

jortty.com, our public website, asks before using analytics. If you choose Accept on the cookie banner, Google Analytics, Mixpanel and Hotjar help us see how people use the site. If you choose No thanks, or your browser sends a Global Privacy Control signal, they don’t load. Change your choice any time with Cookie settings at the bottom of every page.

The Jortty app uses a few types of cookies and similar storage:

Essential (always on): keep you signed in, keep your account secure, and protect sign-in and sign-up from bots with Google reCAPTCHA. Jortty can’t work without these.
Preferences (always on): remember choices like text size and appearance.
Analytics (off unless you turn them on): Google Analytics and Mixpanel measure which features people use. Hotjar records how people move through the app, such as clicks, scrolling and where they get stuck. Recordings hide your messages, email results, files, account details and anything you type, and Hotjar never captures keystrokes. These tools set their own cookies (for example names starting with _ga, mp_ and _hj).

How to opt in or out

On jortty.com: choose Accept or No thanks on the cookie banner, and change it any time with Cookie settings at the bottom of the page.
Analytics stay off until you choose “Help improve Jortty” in Settings, under Privacy & data. Turn it off there at any time and analytics and recordings stop.
You can also block or delete cookies in your browser settings. Blocking essential cookies will sign you out.
Google offers a browser add-on to opt out of Google Analytics everywhere: tools.google.com/dlpage/gaoptout.

We do not use advertising cookies today, and we do not let other companies use our cookies to track you across other websites. If we start advertising, we will update this policy first and ask for your consent where required.

Changes to this policy

If we make important changes, we will update this page and tell you by email or in the app before they take effect.

Contact us

Questions or requests: hello@jortty.com, or write to JORTTY, INC., 1016 Clare Ave, Suite 5, West Palm Beach, FL 33401.